Terms and Conditions of Sale and Service
NEVTRO PUMP TECHNOLOGY
1 Application and definitions
These terms form part of Nevtro Pump Technology quotations and accepted orders for equipment, parts, repairs, and services. “Nevtro” means Nevtro Pump Technology; “Customer” means the purchaser ordering from Nevtro; “Equipment” means the quoted pumps, parts, materials, and accessories; and “Manufacturer” means the relevant equipment manufacturer.
2 Contract documents and precedence
For the agreement between Nevtro and the Customer, the accepted Nevtro quotation and subsequent written amendments take precedence over this document. Within this document, Manufacturer-specific provisions take precedence over general provisions only for the applicable Manufacturer scope.
The Manufacturer Global Terms and Conditions, revised June 2026, must accompany quotations for Manufacturer equipment. References in that document to “Seller” retain their original meaning as the supplying the Manufacturer’s entity. They do not automatically transfer manufacturer obligations to Nevtro. Manufacturer obligations and remedies remain subject to the applicable manufacturer contract. Additional manufacturer provisions intended to bind the Customer directly to Nevtro must be expressly identified and accepted in writing.
3 Quotation validity and order acceptance
Nevtro quotations are valid for 15 days from issue unless otherwise stated. Orders require Nevtro’s written acceptance and confirmation of pricing and availability. Expired quotations require reconfirmation. Additional or conflicting customer purchase-order terms are not accepted unless Nevtro agrees in writing. Changes to accepted orders require a written change order.
4 Scope and customer information
Pricing includes only equipment, materials, documentation, and services expressly identified in the quotation. Unlisted items are excluded. The Customer must supply accurate operating conditions, specifications, and application requirements. Changed or inaccurate requirements may require revised equipment, pricing, and delivery. Work beyond the quoted scope requires written authorization and will be quoted separately or billed on an agreed time-and-materials basis.
Pricing and payment
5 Pricing taxes and escalation
Prices are based on purchase of the complete quoted scope together; partial orders may be repriced. Currency is as stated in the quotation. Applicable taxes are additional unless expressly included. New or increased import tariffs or duties arising after quotation may be added, with notice to the Customer.
6 General invoicing and payment
Major components will be invoiced upon receipt by Nevtro unless the quotation specifies another milestone. Deposits, progress payments, invoice due dates, and overdue-payment charges must be stated in the accepted quotation. Any credit-card surcharge will be disclosed before payment and will not exceed applicable legal, card-network, or payment-processor limits.
7 Manufacturer progress payments
Unless expressly varied in the accepted quotation, the schedule below applies to the applicable Manufacturer’s equipment order value for orders of CDN 50,000 or more, or the stated equivalent, or a contractual delivery period of four weeks or longer.
| Milestone | Order value |
|---|---|
| Acceptance of purchase order | 20% |
| At 15% of the contractual delivery period | 30% |
| At 60% of the contractual delivery period | 35% |
| Notification of readiness to ship | 15% |
For smaller orders with a delivery period shorter than four weeks, payment is due at readiness to ship unless the accepted quotation expressly provides otherwise. The quotation must identify the applicable equipment value, delivery period, milestone dates, and invoice due dates. Previously billed progress payments are credited against the order total; component-receipt billing does not create duplicate charges.
8 Late payment and financial security
Late payment may delay purchasing, work, or shipment. For quoted Manufacturer’s orders, amounts outstanding three months after an agreed milestone may result in written notice of suspension or cancellation, subject to applicable law and the agreed cancellation terms. Nevtro may request reasonable payment security or advance payment where there are reasonable concerns about the Customer’s ability to pay.
Interest or late-payment charges must be expressly stated in the accepted quotation, including the annual rate and calculation method.
Delivery freight and documentation
9 Delivery and availability
Delivery estimates are subject to availability and prior sale where applicable. Lead times begin as specified in the quotation, following acceptance of the purchase order and receipt of required payments, technical information, and approvals. Customer changes, late payments, and delayed information or drawing approvals may extend delivery and result in documented additional costs.
Events beyond reasonable control, including severe weather, fire, labour disruption, transportation interruption, material shortages arising from such events, government restrictions, and export approvals, may extend delivery. Nevtro will communicate material changes when known.
10 Freight packaging and delivery point
Inbound and outbound freight, duties, and related shipping charges are excluded unless expressly included. Additional charges will be calculated and invoiced at billing. Quoted freight is estimated unless identified as fixed. Any freight handling fee, special packaging, delivery point, or Incoterm must be expressly stated in the quotation.
11 Title and risk for Quoted Manufacturer’s equipment
The quoted Manufacturer attached terms retain title until final payment and transfer risk upon notification of readiness to ship. The accepted Nevtro quotation must expressly identify when title and risk transfer between Nevtro and the Customer and resolve any difference between that arrangement and the stated Incoterm.
12 Delayed collection and storage
Where the quoted Manufacturer’s equipment is ready but shipment or collection is delayed by the Customer, documented storage and related handling charges may be invoiced from notification of readiness to ship. If the delay continues for three months, Nevtro may give written notice of cancellation under the applicable order terms and legal requirements.
13 Additional services and documentation
Retrieval, inspection, repair, delivery, installation, and scheduling services are included only where expressly quoted. Other services are available by separate quotation. Manuals, drawings, certificates, and data books are limited to the documentation expressly included in the scope. Preliminary manufacturer information remains subject to final confirmation.
Where the quotation expressly adopts the quoted Manufacturer’s post-shipment document-approval procedure, the Customer must accept or reject the documents within two weeks after shipment; otherwise, they may be deemed accepted under that procedure.
Changes cancellation and unclaimed equipment
14 Changes cancellations and returns
Requests to change or cancel an accepted order, or to return supplied equipment, must be submitted in writing. Applicable manufacturer cancellation charges, restocking fees, and costs of committed materials or completed work are subject to the accepted quotation. Returns require prior written authorization.
15 Manufacturer’s cancellation schedule
Manufacturer cancellation charges attributable to the Customer’s order will be passed through at actual cost. The quoted Manufacturer’s schedule below applies to its applicable manufacturer order value. The cancellation stage and amount must be confirmed against that order.
| Cancellation stage | Charge |
|---|---|
| Up to one week after the Manufacturer signs the order | 10% |
| After the first week through 20% of delivery time | 35% |
| 21% to 30% of contractual delivery time | 45% |
| 31% to 40% of contractual delivery time | 60% |
| 41% to 60% of contractual delivery time | 75% |
| 61% to 80% of contractual delivery time | 90% |
| 81% to 90% of contractual delivery time | 95% |
| 91% to 100% of contractual delivery time | 100% |
Nevtro’s separately authorized completed work and non-recoverable commitments may also be payable, without double recovery. Payments received will be credited in the cancellation reconciliation. Paying a manufacturer cancellation charge does not entitle the Customer to delivery of cancelled equipment; the quoted Manufacturer retains those goods under its terms.
16 Suspension of Manufacturer’s orders
Requests to suspend work require at least one week’s written notice and the anticipated suspension period. Suspensions of up to 120 days may require price and schedule adjustments. Suspensions of 121 days or longer may be treated by the manufacturer as cancellation.
17 Unaccepted repairs and unclaimed equipment
If a repair estimate is not accepted, the Customer is requested to provide written return or disposal instructions within 30 days of notification. Return shipment may be arranged at the Customer’s expense. Nevtro will issue follow-up notices at 30-day intervals if no response is received.
After 90 days from the initial notice, Nevtro may pursue disposal only after satisfying applicable notice, authorization, and legal requirements. Customer silence alone will not be treated as authorization where express consent or another legal process is required.
Warranty and manufacturer remedies
18 Nevtro repair workmanship
Nevtro warrants its repair workmanship for 30 days from completion. Coverage applies to defects in Nevtro’s workmanship and excludes failures caused by improper installation, misuse, or subsequent alteration or damage to the affected work. Claims must be reported promptly within the warranty period and made available for assessment. Covered workmanship will be corrected by Nevtro without charge.
New equipment and manufacturer-supplied parts are subject to the applicable manufacturer warranty supplied with the quotation. Non-covered materials, labour, and repair or replacement costs are the Customer’s responsibility and require quotation or authorization before work proceeds. These terms do not exclude rights that cannot lawfully be excluded.
19 Ruhrpumpen equipment warranty
Ruhrpumpen’s warranty period is 12 months from installation or 18 months from notification of readiness to ship, whichever occurs first, subject to the full manufacturer conditions. The Customer must promptly notify Nevtro of installation for onward notification to Ruhrpumpen. Without installation notification, Ruhrpumpen treats shipment as the warranty commencement date.
Coverage requires proper receipt, unloading, storage, handling, installation, testing, operation, and maintenance. Exclusions include normal wear, erosion, corrosion, operation outside specified conditions, and unauthorized disassembly, repair, modification, or interference.
For approved claims, Ruhrpumpen provides repair or replacement at its facility and return transportation of covered equipment. Transportation to the manufacturer, removal, lifting, dismantling, reinstallation, and related site costs remain the Customer’s responsibility unless expressly covered. Repaired or replaced equipment receives the warranty restart, maximum 12 months after restart, and applicable downtime extension described in the manufacturer terms. Peripheral equipment follows its own manufacturer’s warranty.
Ruhrpumpen reserves the right to withhold warranty remedies pending payment under its contract. Claims must be submitted promptly in writing within the warranty period. Nevtro will coordinate manufacturer submission; this does not create a separate Nevtro manufacturer warranty. Nevtro’s 30-day warranty applies to its own repair workmanship.
19.1 HOMA equipment warranty
Homa Pump Technology warrants the above referenced pumps (“Products”) to be free from defects in workmanship and materials as follows:
If used in a permanent municipal application, the warranty period shall expire five (5) years from date of initial installation. If start up does not occur within six (6) months after date of shipment from Manufacturer, the warranty period shall expire five (5) years after the date of shipment from Manufacturer. This warranty is contingent upon purchaser’s or end user’s payment of the applicable percentage of the list price (list price minus covered %) of the following parts in effect at time of replacement.
Nevtro’s separately authorized completed work and non-recoverable commitments may also be payable, without double recovery. Payments received will be credited in the cancellation reconciliation. Paying a manufacturer cancellation charge does not entitle the Customer to delivery of cancelled equipment; the quoted Manufacturer retains those goods under its terms.
WARRANTY COVERAGE
| Months | Months | Months | Months | |
|---|---|---|---|---|
| 0-18 | 19-31 | 32-45 | 46-60 | |
| Percentage | 100% | 75% | 50% | 25% |
*If used in any non-municipal application, the warranty period shall expire on the earliest of the below dates:
i) one (1) year from date of installation of the Products; or
ii) eighteen (18) months from date of shipment of the Products from Manufacturer.
This warranty does not cover costs for standard and/or scheduled maintenance that is performed, nor does it cover Manufacturer’s parts that, by virtue of their operation, require replacement through normal wear (aka: Wear Parts), unless a defect in material or workmanship is determined by Manufacturer. Wear Parts are defined as cutters, cutting plates, impellers, diffusers, wear rings (stationary or rotating), volutes (when used in an abrasive environment), oil, grease, cooling fluids and/or any items deemed necessary to perform and meet the requirements of normal maintenance on all Manufacturer equipment. Manufacturer shall not be liable for any special, indirect, consequential, or punitive damages, or profit loss of any kind. Major components not manufactured by the Manufacturer are covered by the original manufacturer’s warranty in lieu of this warranty. In addition to any other special, indirect or consequential damages referenced above, Manufacturer shall not be responsible for travel expenses, rented (replacement) equipment, pump removal fees, installation fees, outside contractor’s fees, or unauthorized repair shop expenses.
This warranty shall extend only to the initial end user.
ALL OTHER WARRANTIES, CONDITIONS AND REPRESENTATIONS, EXPRESSED OR IMPLIED BY STATUTE, COMMON LAW OR OTHERWISE, IN RELATION TO THE SUPPLY OF THE PRODUCTS
INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXCLUDED TO THE EXTENT PERMITTED BY LAW.
*This warranty is applicable to Products supplied by Homa Pump Technology, unless specifically indicated otherwise in writing by Manufacturer.
20 Ruhrpumpen liability and delivery remedies
Ruhrpumpen’s terms cap its liability at the price of the equipment or services associated with the claim, exclude specified losses including use, revenue, profits and indirect damages, specify warranty remedies for nonconforming supply, and state a contractual one-year period for bringing actions. Its specified remedy for unexcused delivery delay is 0.5% per week of the value of undelivered equipment, capped at 1%.
These describe manufacturer provisions. They do not automatically establish identical Nevtro obligations, liability limits, claim deadlines, or payment guarantees. Corresponding Nevtro customer provisions require express written agreement and remain subject to applicable law.
Manufacturer restrictions and contract administration
21 Intellectual property and confidentiality
Manufacturer designs, calculations, software, manufacturing information, and other intellectual property remain the manufacturer’s property. Equipment purchase does not transfer ownership of those rights. Only expressly quoted documentation is included.
The Customer must observe applicable confidentiality and restrictions on disclosure, copying, and reverse engineering identified in the supplied manufacturer terms. Any separate confidentiality arrangement between Nevtro and the Customer requires written agreement.
22 Manufacturing sources and assignment
Quoted Manufacturer’s may manufacture or source through its group companies and facilities worldwide, subject to the accepted scope and expressly agreed origin requirements. Assignment or transfer of the Customer’s order requires Nevtro’s written consent. Manufacturer assignment and subcontracting remain governed by the Ruhrpumpen agreement.
23 Disputes and governing law
The quoted Manufacture’s jurisdiction, governing-law, arbitration, and legal-cost provisions govern its applicable manufacturer contract. They are not automatically substituted for the provisions governing Nevtro’s agreement with the Customer. Any chosen law, court location, arbitration procedure, or recovery of legal costs for Nevtro’s customer agreement must be expressly stated in the accepted contract.
24 Severability and entire agreement
If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. The accepted Nevtro quotation, this document, and expressly incorporated documents constitute the agreement for the quoted supply. Amendments require written agreement.
Quotation-specific equipment references, currency, delivery options, freight arrangements, documentation packages, and payment deviations must be recorded in the quotation. They do not become general conditions for unrelated orders.